Working With Us
Who does HEM APPAREL work best with?
We work best with established fashion, streetwear and casualwear brands that already understand their product and have worked with manufacturers before. The strongest fit is a brand with a clear tech pack or reference sample, defined quantities and realistic timelines — not first-time or idea-stage projects.
What do you need from me to start?
To review a project we need: your company information, product category, a tech pack or reference sample, target quantity, required delivery date, and any compliance requirements. The more complete the information, the faster we can confirm feasibility.
Do you offer OEM or ODM?
Our core service is OEM / private-label production— we develop and produce to your specification. We can advise on fabric, construction and fit within your program, but we are not a design studio; the product direction comes from you.
I'm a new brand or testing an idea. Can you help?
Custom production starts from 500 pieces per style, which isn't always practical for a first test. If you're validating a concept or need lower volumes,HEMBLANKS— our wholesale-ready blank apparel line — is usually the better route. Explore HEMBLANKS wholesale →
Will my designs stay confidential?
Your designs, tech packs and product information are treated as confidential and used only for your production. We can alsosign an NDA on request— send us your agreement, or ask us to put one in place before you share sensitive files.
Orders & Minimums
What is your minimum order quantity?
Custom production starts from 500 pieces per style, subject to product category, fabric, color and decoration requirements. Some fabrics or finishing methods may require higher minimums — this is confirmed per program when we review your enquiry.
Is there a minimum per color?
Yes, and it depends on the material. Stock fabrics and custom-developed colors carry different minimums, because custom color development involves dyeing to your requirement. We confirm the color minimum for your specific program rather than applying a fixed number.
How is pricing determined?
Pricing depends on fabric, construction, decoration, quantity and delivery requirements — so we quote per program rather than publishing fixed prices. Send us your details and we'll review feasibility and come back with next steps.
Samples & Timelines
Do you make custom samples?
Yes. We develop custom samples from your tech pack or reference. A sample fee applies, depending on complexity, and is confirmed before we begin.
How long does sampling take?
Sampling typically takes 10–15 working days, starting after we have complete information, confirmed materials and payment. Complex constructions or custom-developed fabrics can take longer — we'll tell you upfront if that applies.
How long does bulk production take?
Standard bulk-production planning is approximately 90–120 days, starting after required approvals, order confirmation and deposit. This covers material readiness, production, quality control and packing. Timelines are confirmed per program based on quantity and complexity.
Shipping & Customs
Where do you ship?
We ship worldwide to most markets across North America, Europe, Asia, the Middle East and Latin America. We do not ship to embargoed countries or destinations restricted under applicable export controls.
Who handles duties and customs?
Import duties, taxes and customs clearance are the responsibility of the buyer and depend on your country's regulations and the shipping terms agreed for your order. This applies to samples as well as bulk shipments — samples are not automatically duty-free. We recommend confirming your local import requirements before shipping.
What shipping terms do you work with?
Shipping terms (such as FOB, CIF or DAP) are agreed per order. We'll confirm the terms, method and responsibilities in writing as part of your order so there are no surprises at customs.
Contact
How do I get in touch?
The fastest way to start is to send your enquiry to info@hem-apparel.com or message us on WhatsApp. Include your company details, product category, tech pack or reference, target quantity and delivery date, and we'll review feasibility and come back with next steps.
Can I visit your office?
Our office and sample room are based in Ho Chi Minh City, Viet Nam. To arrange a visit, please request a quote first and share some details about your business and the project you're looking to produce — we'll confirm a time from there.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our team will get back to you as soon as possible.
Please email us at info@hem-apparel.com


